Copeland News: March 2024 Edition

Welcome to Copeland News, our new monthly video newsletter designed to keep our staff and clients informed about the latest developments at Copeland Group Services. I’m Steve McNulty, the new Director of Business and Sales, and I’m excited to bring my industry experience to support our team and enhance our service delivery.

Celebrating Our Star Employees

In this first newsletter, we are proud to recognise our exceptional employees. Congratulations to Phil Wyatt and Peter for their outstanding performance as nighttime patrol drivers. Additionally, Mark Jones, one of our dedicated security officers, and Liam, our exceptional CCTV technician, have been awarded for their exemplary service. These individuals have truly gone above and beyond to ensure client satisfaction and operational excellence.

Upcoming ACS Audit

We are gearing up for an important ACS audit in the first week of March. This audit will review our processes, procedures, and vetting protocols to ensure we maintain the highest standards in our operations. Alan and Alex have been diligently preparing for this critical assessment. This year, we are also adding a new scope to our ACS audit, focusing on our man guarding services to complement our existing patrols, key holding, and CCTV installations.

Introducing Copeland Connect

We are excited to introduce our new app, Copeland Connect, which aims to streamline the onboarding and vetting process for new staff. This user-friendly app will provide access to vital information about Copeland and its operations, making it easier for our team to stay informed and efficient while on patrols.

Control Room Revamp

In January, our control room underwent a significant update with new monitors, screens, and software enhancements. These upgrades are designed to improve our ability to manage CCTV and alarm activations, ensuring we continue to provide top-notch security services.

Looking Ahead

There is a lot happening at Copeland Group Services, and I am eager to meet and work with all of you in the coming weeks. Your feedback is invaluable as we strive to enhance our operations and deliver the best possible service to our clients.

Get In Contact

For more information about our services and updates, please watch the video included in this newsletter. To see how Copeland Group Services can meet your security needs, contact us today. Our team is ready to provide tailored solutions to ensure your safety and peace of mind.